Delivery & returns

SHIPPING

Standard - We have a flat-rate of $9.95 shipping for non bulky packages Australia wide.

Bulky - Packages that are 5kg and over (such as treehouses) The cost of bulky shipping is $15.00

Express up to 3kg - $15.00

Free Shipping orders totalling $100.00 & over (excluded bulky). 

Please allow up to 2-4 business days for your order to be dispatched and for tracking information to be sent. The tracking information will be sent to the email address you supplied at the checkout. All items unless specified otherwise are in stock and ready to ship. 

During peak periods (sales, holidays ect) please allow upto 5-8 Business days for your order to be dispatched. 

INTERNATIONAL SHIPPING 

Please take into consideration the cost of international shipping. What we charge is the cost that the courier or postage service charges us, we try our best to keep prices for shipping as low as possible. 

 

 RETURNS 

At Over The Wooden Rainbow we want to keep you happy with your experience. If for any reason you are unhappy with your purchase once it arrives you can contact us at overthewoodenrainbow@outlook.com within 14 days of your order and we will happily refund you. The items must be sent back to us unopened in their original packaging as well as in their original state. (No faults, scratches, damages ect) 

The cost of return shipping must be covered by you. 

Please do not send items back for a refund without first contacting us. 

On the very rare occasion if your order arrives and parts are broken, damaged or faulty we will happily replace your order or refund you the order amount.